In dealing with other people, we must not only be aware of what they are saying, but we must also be open to the whole tone of their being. A person’s actual words and smile represent only a small fraction of their communication. What is equally important is the quality of presence, the way he or she presents themselves to us. This communicates much more than words alone.
From “Prajna and Compassion” in Cutting Through Spiritual Materialism by Chögyam Trungpa, page 246